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Customer Support Specialist
Be the calm, helpful voice for people learning EnVision. You will answer questions, unblock stuck projects and feed product insights back to the team so support gets easier over time.
What you'll do
- Respond to customer emails and in-app questions with clear, friendly guidance
- Help users through mood boards, floor plans, 3D views, exports and billing basics
- Document common issues and improve help-centre answers
- Escalate bugs with useful reproduction steps and customer context
- Spot patterns in feedback and share them with product and design
What you'll bring
- Experience in customer support, success or adjacent help roles
- Patient written communication and a knack for explaining software simply
- Comfort learning a detailed product and keeping notes organised
- Reliable part-time availability with overlap for EU, UK or SA hours
- Based in or able to work across EU, UK or South Africa time zones
Nice to have
- Familiarity with design, architecture or home renovation tools
- Experience with help desks such as Intercom, Zendesk or similar
- Interest in turning support insights into better onboarding